Indian-American composer Ricky Kej has yet again publicly blasted Air India after he had to allegedly wait for nearly an hour over the payment of his excess baggage. Taking to his official X account today, Mr Kej, a three-time Grammy winner, detailed the two separate incidents with Air India, which he alleged was a “terrible airline”. This is apparently the fifth time in a year that he has faced an issue with the airline.
“I am certain a few people will troll me, asking me why I keep doing this to myself.. travel through such a terrible airline, but I will continuously give them chances and criticize them for errors, till they improve,” he posted on X.
(Read the entire thread) So, I thought a lot about this, waited to cool off, and decided to post calmly. Two incidents that happened recently with @AirIndia. I am certain a few people will troll me, asking me why do I keep doing this to myself.. travel through such a terrible… pic.twitter.com/juvxPJm1pQ
— Ricky Kej (@rickykej) September 29, 2024
Narrating the first incident, which he said took place when he was flying from Delhi to Bengaluru on September 14, Mr Kej wrote, “I reached the Air India check-in line at the Delhi Airport. Was flying business class. As always the lady at the counter was distracted, had to get her attention.”
“I had not slept for 2 days and was travelling directly after performing a concert at the ITC Maurya. My bag was overweight by 6 kgs, I immediately offered to pay, as I always do. They told me I need to go to a counter which was quite a walk away just to pay. I requested them to bring the wireless payment machine to the check-in counter, like all the other airlines do (I routinely pay for excess baggage due to the nature of my profession),” he said.
They refused (Devika, Ravi Kumar, Mukeeta & Neha). So I walked to the counter they directed me to. The person at that counter (Sunil) refused to even look in my direction and rudely said he was busy – either I could wait there for a while or he directed me to their ticketing counter which is at the other end of the terminal. I refused both options and went back to the check in counter. They told me there is nothing they could do and made a call to Sunil and told him to accept my payment. I made the walk back to Sunil (for a second time). I offered to pay by UPI. I did not have any credit cards or cash. He flatly refused UPI (Shocking for an Indian brand). He said UPI is usless and Air India does not accept it. I protested.. told him that i have UPI attatched with multiple banks and can ensure the payment goes through, he refused to talk to me further. I went back to the checkin counter. They told me there is nothing they could do and offered to cancel my ticket instead!! They refused to give me any details on a refund and gave me back my suitcase. Then I argued with them – told them I am sleep deprived, I need to be on the flight, and they are treating me like shit. Finally after 50 min of this ordeal, and almost missing my flight, on my insistsnce, Devika called Sunil.. he finally agreed to come to the checkin counter (where i was) with the wireless machine, and accepted the UPI payment which went through effortlessly in a few seconds. I left for security check and boarded the flight.”
Describing the second incident, he said he was flying from Mumbai to San Francisco when one of the flight attendants turned off a blue light ((call for service)) turned by passengers.
“One of the flight attendants saw the indicator, and very nonchalantly (while being seated on a makeshift chair made from trays) reached up to the touchscreen and turned off the blue light,” he wrote.
(Second X-Tweet in thread)
Incident 2:
Flight from Mumbai to SanFrancisco
20th Sept 2024
AI0179
I was flying economy @airindia, a direct flight from Mumbai to San francisco. Almost a 17 hour flight. I like to take walks on the plane every 3 hours. During 1 of my walks I was… pic.twitter.com/uMbSrcCVAz
— Ricky Kej (@rickykej) September 29, 2024
Air India responded to his post, saying it “sincerely regrets the inconvenience experienced” during his travel.
“We are thoroughly investigating the issue and will take appropriate action. Thank you for bringing this to our attention,” the airline said.
Last month, he slammed Air India for downgrading him from business class and refusing to offer a refund.
Mr Kej shared his frustrating experience on X, stating that he had booked and paid for a business class ticket from Mumbai to Bengaluru, only to be informed at the departure gate that he had been downgraded.
“Wow.. 3rd time this is happening to me in one year. I booked and paid for a business-class ticket on Air India from Mumbai to Bengaluru. When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund. What’s up with Air India?” he had written in his post.
