'I Took a Loan From an NBFC. They Contacted My Office, And Cost Me My Job'

Since I was unable to pay the whole amount on time, I started getting threatening calls from the recovery agents. There were times when loan recovery agents came to my home without any prior notice, discussed my personal details with my neighbours, and defamed me.

They even made calls to my family members, friends, and office colleagues in their quest to recover money.

An NBFC called XpressLoan went a step further. They shared my loan-approval video, which I had provided them during the KYC process, with the HR at my workplace.

I have raised multiple complaints on the complaint management system portal of the Reserve Bank of India. The RBI closed those complaints, saying that I first need to raise a complaint with the lending companies. But there is no response from the lending companies.

I am still in debt, and I continue to get threatening calls from the loan recovery agents. I don’t know if I would be able to come out of this trap.

(The Quint has reached out to XpressLoan on the issues raised by the borrower. Their response is awaited. The story will be updated as and when they respond.)